Trainer

Trainer Content Creator – Contract

We are seeking a highly skilled Trainer and content author to design, develop and deliver training programs that enhance technical skills and knowledge across Insurance-related IT applications. This hybrid role offers flexibility to work from home and visit offices as required for in-person training and collaboration.

What you will do

• Design and author: Create comprehensive training programs and materials to meet programme training needs.
• Deliver training: Run training sessions, workshops, classes and seminars on various IT topics, both online and in-person for colleagues at different levels.
• Assess needs: Conduct training needs assessments to identify skill gaps and develop appropriate solutions.
• Evaluate effectiveness: Measure training impact through assessments, feedback and performance metrics for continuous improvement.
• Collaborate: Work with subject matter experts and stakeholders to gather and validate training content.
• Maintain resources: Keep induction and training websites, documentation, manuals, lessons and online resources current and valuable.
• Contribute strategy: Help shape the training strategy and continuously improve content and delivery mechanisms.
• Coaching and support: Provide one-on-one coaching and support to employees needing additional guidance.
• Support adoption: Assist in implementing and driving adoption of new processes, solutions and applications through training and support.

Skills and experience

• More than 10 years’ experience on large-scale insurance or financial services projects, with knowledge of insurance concepts and terminology.
• Proven experience working as an IT Trainer and content creator.
• Interpersonal and communication skills to build relationships with business and technical subject matter experts.
• Flexibility to work with diverse international teams and cultures; ability to work in different languages.
• Self-motivated with the ability to take leadership of assigned work areas.
• Fluent English; French or Dutch at professional business level is a distinct advantage.
• Certification in instructional design or training methodologies preferred.
• Industry certifications in relevant IT areas (for example Microsoft Certified Trainer) highly desirable.
• Familiarity with learning management systems, self-help applications and e-learning platforms.
• Strong problem-solving skills and ability to adapt to rapidly changing technology and training needs.
• Microsoft SharePoint experience.

Software and tools

• Articulate / Rise
• Storyline
• Adobe Creative Cloud (basic knowledge)
• Camtasia (optional)

Key attributes

• Excellent communication and interpersonal skills, able to present complex technical concepts clearly.
• Proficiency in instructional design methodologies and adult learning principles.
• Experience designing and delivering both in-person and online training programs.
• Strong organisational and time management skills, able to prioritise and meet deadlines.
• Critical thinking and innovative problem-solving focus.
• Ability to adapt training approaches for different learning styles and skill levels.
• Expert use of training evaluation methods and tools.
• Strong attention to detail and accuracy in training materials and documentation.