Trainer

Responsibilities

• Design and Development:

  Create comprehensive training programs and materials to meet the CRS Ecosystem International Programme’s training needs.

• Training Delivery:

  Conduct training sessions, workshops, and seminars on various IT topics to colleagues at different levels within the organization in multiple countries.

• Needs Assessment:

  Perform training needs assessments to identify skill gaps and develop appropriate training solutions per country.

• Program Evaluation:

  Contribute to the evaluation of the effectiveness of training programs through assessments, feedback, and performance metrics.

• Collaboration:

  Work with country subject matter experts and stakeholders to gather and validate training content and materials.

• User Experience:

  Set up, maintain, and review the flow and user experience of self-help applications.

• Website Maintenance:

  Help maintain the Programme Induction and Training websites, ensuring they are current and valuable, including translation to local languages where necessary.

• Strategy Support:

  Support the training and induction strategy and contribute to improvements in content and delivery mechanisms.

• Coaching:

  Provide one-on-one coaching and support to employees requiring additional assistance in training subject matter areas.

• Process Implementation:

  Assist in the implementation and adoption of new processes, solutions, and applications by providing training and support to end-users.

• Documentation:

  Develop and maintain training documentation, manuals, and online resources for easy reference and self-guided learning.

Requirements

• Experience:

  Over 10 years of experience in large-scale insurance projects with knowledge of insurance concepts and terminology.

• Communication Skills:

  Excellent interpersonal and communication skills to build relationships with business and technical experts.

• Flexibility:

  Ability to work with diverse teams from different countries and cultures.

• Language Skills:

  Fluent in English and French. Additional skills in Dutch and German are advantageous.

• Education:

  Bachelor’s degree in Information Technology, Computer Science, or a related field. A Master’s degree is beneficial.

• IT Training Experience:

  Proven experience as an IT Trainer.

• Certifications:

  Certification in instructional design or training methodologies preferred. Industry certifications such as Microsoft Certified Trainer (MCT) are highly desirable.

• Management Skills:

  Experience with demand management and the ability to manage multiple training initiatives simultaneously.

• Learning Theories:

  Knowledge of adult learning theories and instructional design models.

• Technical Skills:

  Familiarity with learning management systems, self-help applications, and e-learning platforms.

• Problem-Solving:

  Strong problem-solving skills and the ability to adapt to changing technology and training needs.

• Presentation Skills:

  Excellent communication and presentation skills, with the ability to engage and inspire learners.

• Website Design:

  Ability to design, develop, and maintain training and induction websites with a focus on user experience.

Key Attributes

• Sector Knowledge:

  Strong knowledge and expertise in the Insurance sector and various IT domains.

• Instructional Design:

  Proficiency in instructional design methodologies and adult learning principles.

• Training Delivery:

  Experience with designing and delivering both in-person and online training programs.

• Organisational Skills:

  Strong organisational and time management skills, with the ability to prioritise tasks.

• Problem-Solving:

  Problem-solving and critical thinking abilities, with a focus on innovative solutions.

• Adaptability:

  Ability to adapt training approaches to different learning styles and skill levels.

• Evaluation Expertise:

  Expert user of training evaluation methods and tools.

• Technical Proficiency:

  Proficiency in using training software and tools, such as LMS and e-learning authoring tools.

• Attention to Detail:

  Strong attention to detail and accuracy in all training materials and documentation.